Service and support you would be proud to boast about.
@ WESH UK we take Fast and Efficient customer service and support very very seriously.
Detailed Online Knowledge base Help
Our detailed online UK Web Hosting knowledge base contains articles on the most frequently asked questions and simple "how to" guides for everything you need to know to assist your with any Web Hosting problems you have quickly and easily.
We do update our knowledge base articles on a regular basis to ensure you get the most up to date info, and frequently revise existing articles as software changes.
Flash Movie Tutorial Videos
Fed up reading articles? Prefer us to "Show you how" then our tutorial movies are the perfect solution as you can go back to them over and over again, pause them and rewind while you learn how to get the most out of your web hosting service.
Announcements and Important information
Because we do not send out ANY un-solicited mail we use a very simple "announcements" section within our support pages and we would request that every customer signs up for our announcements from day 1 so as not to miss any important information that we need to get out to our customers.
Customer Downloads & Useful software
We have an invaluable archive of extremely useful software utilities, spyware removal tools, web design tools, windows tools and more to help you.
Visit our customer helpdesk downloads section for more info.
User Manuals & Documentation
All the official documentation and help files / pdf's we could find on various things like PEAR, Cpanel, Web Host Manager and such like.
Web site Reference Links
This is where we list as many of the links as possible to all the software we provide so that you can find extra help and support from the suppliers of the software.
Games to play if your bored!
Yes that's right, we have games to play for those moment when your getting writers block or just need to take a break from thinking too hard about your web site.
Billing and Upgrades
From our main helpdesk page you can also access your billing and hosting upgrades. You will also have the proper URL for your billing in your welcome email but we also include it here for convenience.
Traceable Support Request System
Can't find the answer to your problem in our knowledge base or simply have a problem which you cannot resolve then open a "support request" from our helpdesk. You will find that this method provides you with a traceable history of the entire issue from open to close for you for later reference. [Registration required]
Online live help and Chat
If you prefer to chat about a problem, or even share it with us live then why not use MSN messenger to chat with us live over the internet, Our MSN messenger details are on our contact page or telephone us. (8am - 12pm 7 days a week)
What if something goes wrong?
Sometimes things do go wrong, but if you ever have problems and need personal, professional help, rest assured that we will work endlessly with you until a resolution is achieved.
Its no accident that we have some of the best feedback and reviews anywhere on the internet, and we safeguard our feedback and reviews with honest hard work and technical excellence. (And down to earth friendly people you can speak to 7 days a week)
We also operate nightly account backups so if you do have a disaster or accidentally delete something then you can request a restore from backup to get you back up and running quickly.
What we don't do is employ "idiots" who have no idea what they are doing, or trainee's who endlessly need to pass your problems on to somebody else! (Don't you just hate that).
All of us here at WESH are highly skilled guru's who love to help and we like nothing more than to resolve any problems first time around, working together with you.
